At Kyanaya, we are committed to delivering your orders safely and on time.

Order Processing

• All orders are processed within 1–3 business days after order confirmation.

• Orders are not processed on Sundays or public holidays.

Shipping Time

• Standard delivery time is approximately 4–7 business days depending on your location.

• Delivery timelines may vary during festivals, sales, or due to courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Free shipping may be available on selected products or offers.

Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

Delivery Issues

• Customers must provide accurate shipping details while placing orders.

• Kyanaya will not be responsible for delays or failed deliveries due to incorrect address or contact information.

Unboxing Video

• Customers are requested to record an unboxing video while opening the package.

• Claims regarding wrong or damaged products without an unboxing video may not be accepted.

Exchange Shipping

• Exchange is applicable only for size issues within 3 days of delivery.

• Customers may need to pay shipping charges for exchanges.

Delayed or Lost Shipments

• While we work with trusted courier partners, Kyanaya is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

• In case of lost shipments, our support team will assist in resolving the issue.

For shipping-related support, contact us:

📧 kyanaya.in@gmail.com
📞 +91 7383559683